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Mini-labs, Dry labs, Wide Format Printers Film Processors, Digital input devices, and associated equipment
12 months standard warranty from date of installation
Engineer call-out, engineer travel, and engineer labour provided free of charge. Hours of cover are 09:00 - 17:00 Monday to Friday (excluding Public and Bank Holidays). Engineer on-site response time to a down site is within 8 working hours from time of call allocation by the Helpline (normally next business day). On-site response to non-down site is within 24 working hours engineer response (normally within three business days).
Hours of cover are Monday to Saturday 09:00 - 17:00 (excluding Sunday, Public and Bank Holidays). At busy times telephone response may be a message service with a one-hour maximum response time.
Outside normal working hours a message service is operational. Any messages recorded during these hours will be dealt with as soon as possible during the next working day.
The equipment is covered by a 12 month warranty against manufacturing defect and any defective parts will be replaced at no charge during this period. Replacement parts fitted during the warranty period carry, as a minimum, our standard parts warranty of 90 days subject to them being fitted by a Fujifilm engineer or Fujifilm licensed service provider. Should any ongoing parts issues still be outstanding at the end of the warranty period, these parts will still be covered providing the fault/problem has been reported and documented prior to warranty end.
The following parts are not covered by warranty:
Warranty Helpline Support Telephone Number: 0844 553 2313