During the recent ransomware crisis that affected multiple NHS sites Fujifilm took fast, proactive action to ensure all their Informatics enterprise radiology customers had fully resilient systems. When the news broke late on Friday 12 May the Synapse team opened an Emergency Change window and conference call for all customers to enable them to disconnect their disaster recovery solutions to ensure it would remain intact if their system was hit.
By opening the Emergency Change window and bypassing the standard RFC process customers we able to take the necessary actions to protect their systems. During Friday night and over the weekend the Synapse engineering team contacted all UK customers to make sure they knew about the support available, and worked to ensure all equipment was fully patched and safe before restoring the systems.
“We are pleased to report that none of our enterprise radiology IT customers faced any malware infection” said Adrian Waller, General Manager of Fujifilm Medical UK. “This is due to the proactive and comprehensive actions of our Synapse team and our customers during the weekend, and to working closely with our customers to ensure the latest anti-virus measures are applied. I’m very proud of the response of our Synapse team, and our customers have told us how much they appreciated the truly customer focused response that Fujifilm demonstrated during the crisis. The ransomware attack on the NHS and the recent impact suffered by a major NHS trust following a significant IT incident demonstrates the potential vulnerability of medical IT systems. Synapse offers fully resilient architecture which means we have an excellent uptime rate across our Medical IT portfolio, and our recent response shows how we put our customers at the heart of all we do.”
Eric Hughes, Diagnostics Divisional Manager at Robert Jones and Agnes Hunt Orthopaedic Hospital, was one of the first to get in touch with Fujifilm. “I’d like to thank the Fujifilm team for what has been seen by the Trust as swift and decisive action on Fujifilm’s part over the weekend in responding to the NHS cyber-attack. The Synapse Technical Manager contacted me at 10pm on Friday night as he’d been unable to get through to our IT services. This was ‘over and above the call’ in my view and led to successful dialogue with our IT department such that patching of the PACS system took place promptly over the weekend. Thanks to you all for taking such decisive action.”
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