Fujifilm has expanded its support services to incorporate instructional videos aimed at photo retailers and high street labs.
The company's Imaging Support Services department has set-up an exclusive YouTube channel dedicated to providing free, short, easy-to-follow training videos all designed to help retailers set-up and manage the hardware and software they have bought from Fujifilm.
The newly launched tutorial service, available at www.youtube.com/user/FujifilmSupport
, currently features around 30 videos covering a variety of products including minilab printers, ASK printers, Quick Print Station, Wide Format printers, DPC6 & DPC9 kiosks, legacy equipment and instruction on how to make a Wunderbars canvas. Software videos include Smartpix configuration and guidance on how to set-up templates and packages for Easy Studio Print (ESP).
Russ Barlow, Training Manager, explained the launch: "We are always striving to improve our customer support and the beauty of having instructional videos available on the internet is that they are available 24 hours a day, 7 days a week. A customer can access this archive of training content at a time that suits them and it also makes it much easier for a photo retailer to disseminate the information to their team. Fujifilm remains committed to continuing its face-to-face technical support but we hope this new video service will prove a useful additional tool for our customers."